Shipping policy
BlackArt is based in Melbourne, Australia but ship worldwide.
We deliver to over 200 countries; including the USA, Canada, United Kingdom, Asia and certain countries around Europe.
Shipping times and costs will vary depending on your delivery location and shipping method.
BlackArt sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from date of dispatch, not the date of order.
Please be aware that international orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for the destination country we recommend you contact your local customs office for more information.
AUSTRALIAN DELIVERY:
We normally deliver in 24-48 hours time period.
It is likely during the evolving Covid-19 pandemic that Australia Post deliveries will be delayed. We ask that you please stay patient with your delivery and if need any assistance to contact our customer service team, or live 24-7 chat for assistance.
Australia Post have now implemented additional measures with delivery drivers and postmen when delivering your parcels.
All door-to-door deliveries will be advised to ask the following when the door has been answered: “Are you unwell? If so, have you been diagnosed with the Covid-19?”.
If the answer is yes to either of these questions, the delivery driver will ask the customer to stay inside and leave the parcel on the front door for them to collect once the driver has left.
Australia Post have asked to consider proactively waiving the signature on delivery requirement to make life easier on the drivers, postmen and yourself - all drivers & postmen will be taking photos for proof of delivery.
To date there are no confirmed cases of Covid-19 in an Australian workforce of more than 80,000 people and action has been taken to prevent the health and safety of all persons in relation to the Covid-19 outbreak, in line with Australian Government recommendations.
INTERNATIONAL DELIVERY:
All International parcels are now being sent via DHL Express.
The delivery charges are flat $25 for all the countries except Australia.
In countries that the virus has reached, local authorities have introduced strict controls to prevent the virus from spreading further. This is impacting deliveries to and from the countries and regions affected; therefore, we ask that you please allow for slight delays if you are an affected area.
In some cases, all couriers have suspended collection, storage, and delivery services until further notice. If you think your country is at risk, please don’t hesitate to email our support team before ordering at info@backartfashion.com
Fortunately, the virus does not spread via parcels, however, all DHL workers are being extra vigilant with all hygiene procedures. For the time being, delivery drivers will sign for shipments that require a signature in front of the customer. Drivers will also be observing the recommended distance (1.5m) and avoid physical contact.
RETURNS:
Are we still accepting returns?
Yes - we sure are!* Returns procedure is going ahead as normal, except we have extended the return period to up to 30 days from the date you receive your parcel. This takes into account that your national delivery service may be experiencing delays during this time. Please refer to our Returns Policy for more information.
*Please ensure that all garments have tags attached and are in original condition, otherwise, your return may be refused.
** These prices are exclusive of customs, duties and taxes.